Here are some of the positions Mitch has held in the past with other companies.
Lunarpages Business Development Specialist
February 18, 2009 – April 30, 2010
Here are the most important jobs Mitch took care of in this position:
- Affiliate technical support on the help desk
- Awarding commissions to Lunarpages affiliates and the management of the affiliate system
- Writing for the Lunarpages blog and managing the back end of the web site’s services
- Writing for the Lunarpages newsletter and managing the back end of the web site’s services
- Writing for the TremenDesk blog and managing the back end of the web site’s services
- General SEO & SEM services for Lunarpages blog, wiki, forums, and other community sites
- Writing guides and tutorials for the Lunarpages wiki and managing the back end of the web site’s services
- Lead forum moderator for the Lunarforums
- Reviewing all staff sign up notes and online sign up notes for affiliate claims
- Helping or reporting back client reviews, problems and praises found from various search engine sources
- Handling general support for the TremenDesk hosted help desk service
- Recruitment of new Lunarpages affiliate partners
- Daily testing of certain sales scripts and services
- Assuring the quality of customer newsletters, notices and updates
- The creation of weekly affiliate department statistics and work
- Management of Lunarpages social networks relations. While at Lunarpages, Mitch grew the Lunarpages Twitter account to 1,753 followers, with 1,531 tweets. He also oversaw the management of the Lunarpages Facebook group page which as of April 2010 was at 880 members and growing.
Additional Lunarpages Work:
While working at Lunarpages, Mitch oversaw the management of several Lunarpages community web sites, which as of March 2010 reported these averaged visitor statistics for a single month:
- Hits: 2,132,695
- Visitors: 130,918
Across these four web sites: wiki.lunarpages.com, blog.lunarpages.com, news.tremendesk.com, and web-hosting-newsletter.com.
Over the span of three and a half years, Mitch wrote over 1,500 tutorials, tips, and guides about how best to use the Lunarpages services and other hosting related services from around the Web.
Lunarpages Sales Guy, CSR and Forum Mod
September 25, 2006 – February 17, 2009
Here are the most important jobs Mitch took care of in this position:
- Answering customer questions in the live sales chat
- Answering sales and pre-sales related customer support tickets
- Lead forum moderator for the Lunarforums
- Web hosting technical support over help desk tickets
- Writing for the Lunarpages blog and managing the back end of the web site’s services
- Writing for the Lunarpages newsletter and managing the back end of the web site’s services
- Writing guides and tutorials for the Lunarpages wiki and managing the back end of the web site’s services
Lockergnome Contributor
August 4, 2004 – June 2007
Here are the most important jobs Mitch took care of in this position:
- Five posts per week for the Lockergnome Web Developer newsletter
- Two posts per week for the Lunargnome Windows Fantastics newsletter
TotalChoice Hosting Customer Service Manager
February 16, 2004 – May 2, 2004
Here are the most important jobs Mitch took care of in this position:
- Mangement of customer support related topics and issues
- Handling customer service related questions on the help desk
- Moderation of the customer support forums
- Writing tutorials and guides on various aspects of web hosting and web site management
TotalChoice Hosting Support Services
April 14, 2003 – May 19, 2003
Here are the most important jobs Mitch took care of in this position:
- Management of customer support related topics and issues
- Handling customer service related questions on the help desk
- Moderation of the customer support forums
- Writing tutorials and guides on various aspects of web hosting and web site management
